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Pricing Breakdown

Voiceland.ai uses a minutes-based system for billing. These minutes (or tokens/credits) get deducted from your balance each time you make or receive a call. The actual “per-minute cost” depends on your plan, and carrier costs are also converted into minutes. Below is how it works.

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1. Inbound vs. Outbound Calls

  • Inbound: You spend minutes as soon as the AI assistant picks up and is engaged in a call.
  • Outbound: Minutes start deducting once the customer answers the call and stays connected. Dial time is not billed.
Note: A call is considered active until the AI or the user hangs up, or until voicemail detection ends the call if the user’s voicemail answers (for outbound).

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2. How Minutes Are Used

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a) AI Spoken Time

  • If your AI assistant is actively on the call for 1 minute, you consume 1 minute of AI time.
  • The cost is prorated by the second, so a 30-second call uses 0.5 minutes from your plan (for AI time).

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b) Carrier Conversion

So a single 1-minute conversation might consume:
  • 1 AI minute (for example 0.20 /minute plan for the assistant deducted from your Voiceland AI balance)
  • + for an outbound call to a destination with 0.01 / minute plan of “Voiceland carrier minutes” will be deducted from Voiceland Carrier Balance.

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3. Per-Second Billing vs. Rounding

  1. Voiceland AI Time
    • Measured per second, so 70 seconds is ~1.17 minutes of AI usage.
    • Deducted exactly from your plan’s minute balance.
  2. Voiceland Carrier Time
    • Rounded to next full minute for the network fee. Please Contact sales[at]voiceland.gr or https://voiceland.gr/contact for more details.
    • Then converted into a fraction of your AI plan cost to decide how many “minutes” to deduct from your credit balance.

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4. Included Minutes & Top-Ups

  • Each Plan: Usually includes a monthly allotment of minutes.
  • Using Up Minutes: Once you exceed included minutes, you can top up your wallet with additional minutes at your plan’s rate.
  • No Rollover: Unused minutes don’t roll over to the next month.
Example
You’re on the Starter Plan with 120 included minutes:
  • If you make enough calls that total 100 AI minutes you have 20 left this month.
  • Next month, you reset to 120. If you need 210 minutes, you need to add credits to your balance to cover the additional minutes.

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FAQ

  • Do I pay double if user + AI talk simultaneously?
    No, it’s based on total call duration, not per speaker concurrency.
  • What if someone picks up then instantly hangs up?
    The AI might register a few seconds; cost is fractional for the AI, but carrier may round up to 1 minute.
Bottom Line
All calls burn AI time plus a converted carrier cost from your plan’s minute balance. Keep track of usage in your dashboard, top up if needed, and choose the plan that best suits your volume.