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Voiceland.ai offers built-in “tools” that your AI assistant can use during a call. These help you shape the conversation flow and automate actions like transferring calls or scheduling appointments.

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1. End Call Tool

  • Purpose: Tells the AI to politely wrap up the conversation.
  • How It Works: You can specify in the system prompt or logic, for instance: “If the user says goodbye, end the call.”
  • Configuration: Enable in Prompt & Tools settings and define conditions in your system prompt that should trigger the end call.

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2. Transfer Tool

  • Purpose: Moves the caller from the AI assistant to a human agent or external phone number.
  • Use Cases: Warm leads on a sales call, escalations on a support call, etc.
  • Configuration: Set up in Prompt & Tools settings by adding the phone number or department the call should go to, and optionally a short hold message.

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3. Appointment Scheduler

  • Purpose: Lets the AI check your calendar availability and book appointments automatically.
  • Available Integrations: Cal.com and GoHighLevel calendar systems
  • Typical Flow:
    1. AI offers scheduling.
    2. Caller selects date/time.
    3. AI confirms and sends a confirmation (using email or SMS if configured).
  • Configuration: Set up in Prompt & Tools settings with your calendar integration.

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4. DTMF Input

  • Purpose: Allows the AI to send keypad inputs during calls to navigate phone menus, IVR systems, and automated workflows.
  • How It Works: The AI can press phone keypad buttons (0-9, *, #) when encountering automated systems or menu prompts.
  • Use Cases:
    • Navigate through company phone menus
    • Enter extension numbers to reach specific departments
    • Input security codes or account numbers
    • Bypass IVR systems to reach human agents
  • Configuration: Enable in Prompt & Tools settings and include instructions in your system prompt about when to use DTMF.

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5. No-Code Automation Platform

  • Purpose: After calls, the AI can trigger actions in the automation platform (like updating a CRM, sending an email, or logging results in Google Sheets).
  • Configuration: Set up triggers and actions in the Automation Platform, then link to your assistant via webhook configuration in Post-call Actions.

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6. Custom Mid-Call Tools

  • Purpose: Create your own custom API integrations that the AI can use during calls.
  • Use Cases: Check inventory, verify customer data, fetch real-time information, or integrate with your own systems.
  • Configuration: Set up in Prompt & Tools settings by defining API endpoints, parameters, and when the AI should use them.
  • For detailed setup instructions and examples, see our Custom Mid-Call Tools Guide.
Note: Tools can be combined. For instance, the AI can use a custom tool to check availability, then schedule an appointment, and finally transfer to a human agent if needed.