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There are multiple ways to test your AI assistant, depending on whether you want to test inbound or outbound functionality and your preferred testing method.

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Web Call Testing

Browser-based voice testing with the “Speak with your assistant” button:
  1. Go to your assistant dashboard
  2. Click “Speak with your assistant” button
  3. Test voice conversation directly in your browser
  4. Evaluate voice quality, response timing, and conversation flow
Pros:
  • Instant voice testing without phone setup
  • Tests voice components and timing
  • Easy access from dashboard
Cons:
  • Call transfer functionality will not work during web testing
Cost Notice: Web call testing deducts 1 minute from your account balance per minute of call for AI processing costs. This is not free testing.

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Phone Call Testing

Real phone call testing for outbound capabilities:
  1. Go to your assistant’s settings
  2. Find the “Speak to your assistant” purple button
  3. Enter your phone number
  4. Click to initiate the test
  5. You’ll receive a call from your AI assistant immediately

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Testing Inbound Calls

Real phone call testing for inbound functionality:
  1. Make sure you have a phone number assigned to your assistant
  2. Call that number from any phone
  3. Your AI assistant will answer and handle the call

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Testing Best Practices

Start with web calls for quick iteration:
  • Test basic conversation flow and voice quality
  • Verify prompt behavior and response timing
  • Note: Call transfers won’t work in web testing
Move to phone calls for comprehensive testing:
  • Test all tools including call transfers
  • Verify real-world call quality and timing
  • Test edge cases and interruption handling
Cost Management:
  • Both web and phone testing use account balance
  • Plan your testing sessions to manage costs
  • Use text-based prompt testing first when possible
Tip: Save your AI’s phone number in your contacts to easily make inbound test calls whenever needed.